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Refund and Cancellation Policy

PlayOffz Refund and Cancellation Policy

1. General Cancellation Policy

Cancellations on PlayOffz are governed by the specific policies set by each event organizer or partner (e.g., tournament organizer, venue provider). Before making a booking, please review the cancellation terms available on the event or partner’s information page. These details are also included in your booking ticket for easy reference.

2. Initiating a Cancellation

  • Self-Service Cancellations: Users can initiate cancellations directly through their booking ticket on the PlayOffz app or website.
  • Displayed Refund Amount: The applicable refund amount, if any, will be shown before confirming the cancellation, based on the event organizer’s cancellation policy.


3. Refund Process

  • Credit to Original Payment Source: Refunds will be credited to the original payment method used for the booking.
  • Processing Time: Refunds are typically processed within 5-7 business days after the cancellation is initiated.


4. Event-Specific Cancellation and Refund Policy

For tournaments and event bookings, the cancellation and refund terms are determined by the respective organizer or partner. Some events may not be eligible for refunds if canceled within a specific timeframe. We recommend reviewing the organizer’s cancellation policy before confirming your booking to avoid any inconvenience.

This policy ensures clarity and transparency for all PlayOffz users. For further assistance, please contact our support team at support@playoffz.in.

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